FAQ

What are the terms of delivery of goods from your pet store?

The delivery terms depend on your location. We offer delivery throughout the country with various options: courier delivery, mail or pickup.

What payment methods do you accept?

We accept various payment methods, including bank cards, cash on delivery, payment by POS terminal.

What products are available for purchase in your pet store?

In our pet store you will find a wide range of pet products, including feed, toys, accessories, hygiene products and much more. We try to offer products for various types of animals, including cats, dogs, rodents, birds.

Do you have loyalty programs or discounts for regular customers?

Yes, we have loyalty programs for our regular customers. We offer discounts, bonus points and special coupons.

What measures do you take to ensure the security of purchases and the confidentiality of data?

We take measures to ensure the security of purchases and the confidentiality of our customers’ data. We use secure data encryption methods and do not transfer personal information to third parties.

Can I order a certain product if it is out of stock?

Yes, you can order a certain item if it is out of stock. Contact us and we will contact you when it becomes available.

What types of food do you recommend for my pet?

The recommended food for your pet depends on its age, breed, health characteristics and preferences. Our consultants can help you choose the right food, taking into account these factors. We have a variety of feeds of different brands and formulations to meet the needs of different pets.

What are the advantages of shopping at your pet store compared to other stores?

Buying in our pet store offers a number of advantages. We offer a wide range of high-quality products, convenient delivery methods, product warranty, loyalty programs and qualified customer support.

What are the delivery times for orders?

The delivery time depends on your location. We usually try to ship the order within 1 business day after receiving the order. If the product has not been shipped on the day of receipt of the order, it will be delivered within the next business day.